The entire team at Voyageur Internet is focused on providing excellent customer service, from the first point of contact through the entire term a user is on our network. We have developed comprehensive training for all departments to ensure the best experience is delivered. This principle played out recently with an internet user in Southern Manitoba who was not satisfied with their current provider.
“We currently have MTS High Speed Internet but I’m not satisfied with their speed. Was hoping to find an alternative that was faster. Let me know what you can provide, looking forward to hearing from you!
Currently we only get around 3-4Mbps from MTS and was looking at your plans 7-9, with a 10 Mbps download. Would that be doable in my service area? I have a full 2 story home so getting height should not be an issue.”
Our Customer Service agent methodically outlined the costs including the installation fee; Voyageur’s download and upload speeds; located the property on Google maps to establish if it is in a viable location; explained our overage notice practices; and then suggested a time frame for a site visit after booking a technician.